Why Won’t My PS4 Connect to the Internet/WiFi?

If you’re a PlayStation 4 (PS4) user, you know that a reliable internet connection is vital for a seamless gaming experience. It allows you to play online multiplayer games, download content, and access streaming services. However, there may be times when your PS4 refuses to connect to the internet or WiFi, leaving you frustrated and unable to enjoy your favorite games.

In this blog post, we’ll explore some common causes behind this issue and provide a detailed guide on troubleshooting and fixing it. By the end, you’ll have a better understanding of how to keep your PS4 connected to the internet and ensure an uninterrupted gaming experience.

Common Causes for PS4 Not Connecting to the Internet/WiFi

There are several reasons why your PS4 may not be connecting to the internet or WiFi. Here are some of the most common causes:

  1. Incorrect network settings
  2. Outdated system software
  3. Router or modem issues
  4. WiFi signal strength
  5. Temporary service outages

Troubleshooting Steps

A. Check Your Network Settings

Before diving into more complicated solutions, it’s essential to ensure that your PS4’s network settings are correct.

  1. Verify SSID and password: Double-check the WiFi network name (SSID) and password you’ve entered on your PS4. Ensure that they match the details provided by your internet service provider (ISP) or router.
  2. Confirm IP settings: Check if your PS4 is set to obtain an IP address automatically. If it’s set to manual, make sure the IP address , subnet mask, gateway, and DNS settings are accurate, as per your ISP’s instructions.
  3. Ensure correct DNS settings: Make sure the DNS settings on your PS4 match those recommended by your ISP. Alternatively, you can use public DNS servers, such as Google’s ( and or Cloudflare’s ( and

B. Update System Software

Outdated system software can cause connectivity issues on your PS4. Ensure you have the latest version installed by updating it manually or using safe mode.

  1. Manual update via USB: Download the latest system software update file from the PlayStation website onto a USB drive. Then, plug the USB drive into your PS4 and follow the on-screen instructions to complete the update.
  2. Safe mode update: Turn off your PS4 and hold the power button until you hear two beeps (about 7 seconds). Connect your controller via USB and press the PS button. Select “Update System Software” in the safe mode menu, then follow the prompts to update your PS4.

C. Reset Router or Modem

Sometimes, the issue may lie with your router or modem. Resetting these devices can help restore connectivity.

  1. Power cycle method: Unplug your router and modem from the power source, wait for at least 30 seconds, and then plug them back in. Wait for the devices to boot up and try connecting your PS4 to the internet again.
  2. Factory reset: If power cycling doesn’t work, consider resetting your router or modem to factory settings. This will erase all custom configurations, so you’ll need to reconfigure the devices afterward. Consult your router or modem’s user manual for instructions on how to perform a factory reset.

D. Improve WiFi Signal Strength

Weak WiFi signals can cause connectivity issues on your PS4. To improve signal strength:

  1. Change WiFi channel: Interference from other nearby networks can weaken your WiFi signal. Access your router’s settings and change the WiFi channel to one with less interference. Channels 1, 6, and 11 are usually recommended.
  2. Relocate router or PS4: Ensure your router and PS4 are within a reasonable range and without too many physical barriers between them. Consider moving them closer together or removing obstacles that may block the signal.
  3. Use a WiFi extender or mesh system: If relocating the devices isn’t feasible, consider investing in a WiFi extender or mesh system to improve the signal strength throughout your home.

E. Check for Service Outages

  1. Contact your internet service provider: If you have checked all of the above troubleshooting steps and are still experiencing issues with your PS4 not connecting to the internet, it’s possible that there may be an outage in your area. Contact your internet service provider to inquire about any service interruptions or maintenance work that may be affecting your internet connection.
  2. Check PlayStation Network status: Additionally, you can check the status of the PlayStation Network by visiting the official PlayStation website or following their official social media channels. If there are any known issues or maintenance work being carried out on the PlayStation Network, this information will be displayed on their website or social media channels.

It’s important to note that service outages can occur at any time and may be beyond your control. In such cases, you may need to wait until the issue is resolved by your internet service provider or the PlayStation Network.

Alternative Connection Methods

If you are unable to connect your PS4 to the internet via WiFi, there are alternative connection methods that you can try:

1) Wired Connection (Ethernet):

You can connect your PS4 directly to your router or modem using an Ethernet cable. This can provide a more stable and reliable connection than WiFi, especially if you are experiencing issues with your WiFi signal strength.

2) Powerline Adapters:

Powerline adapters use your home’s existing electrical wiring to create a wired network connection. This can be a convenient solution if you are unable to run an Ethernet cable from your router to your PS4.

3) WiFi-to-Ethernet Bridge:

A WiFi-to-Ethernet bridge can be used to connect your PS4 to the internet via WiFi. This device converts the wireless signal into a wired Ethernet connection, providing a more stable and reliable connection than WiFi alone.

Further Assistance

If you have tried all of the troubleshooting steps and alternative connection methods outlined above and are still experiencing issues with your PS4 not connecting to the internet, there are additional resources available to assist you:

Sony PlayStation Support: You can contact Sony PlayStation support for assistance with any technical issues or troubleshooting questions you may have.

Consult online forums or communities: There are many online forums and communities dedicated to PlayStation gaming and troubleshooting. You can often find helpful tips and advice from other users who have experienced similar issues.

Reach out to a professional technician: If you are still unable to resolve the issue, you may want to consider contacting a professional technician for assistance.


Maintaining a stable internet connection is essential for a smooth and enjoyable PS4 gaming experience. By following the troubleshooting steps and alternative connection methods outlined above, you can help ensure that your PS4 stays connected to the internet and that you can continue to enjoy your favorite games online.

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